GP Scorecard v2 – Digital Health Resources

GP Digital Scorecard v2

1 / 8

What is your practice name?

2 / 8

Two Way Messaging v2

Never used

Only used occasionally for urgent, one-off messages

Used daily but mainly for one-way results/reminders

Routinely used for results, simple queries, and attaching documents

Optimised: Daily, routine use for two way patient communication

3 / 8

Batch Messaging v2

Never used

Used only for annual mass campaigns (eg flu jabs)

Used regularly (eg quarterly) for multiple campaigns (Flu, QOF, invites)

Used routinely (monthly/fortnightly) for relevant campaigns and updates

Optimised: Embedded and used weekly/fortnightly for ongoing recall management

4 / 8

Copy – Clinical Communication (Accumail) v2

Never used – use phone / email / eRS for communication externally

Used occasionally for certain limited use cases e.g. radiology referrals

Using clinical communication for inbound as well as outbound requests

Used as a communication platform for inbound queries for all patients whether initiated within the practice or not

Optimised: Standard operating procedure for the majority of non-urgent clinical communication to and from healthcare professionals within and outside the practice

5 / 8

Patient Triage v2

Never used

Turned on but uptake is low with trickle in managed on an adhoc basis. Not visible on homepage of website or NHS App

Available and prominently visible on website and NHS app turned on, with moderate uptake by patients

Embedded in the workflow of the practice, reception flow used to move everything into the same inbox irrespective of route

Optimised: Is the main route of entry with significant reduction in phone calls

6 / 8

Questionnaires (Floreys) v2

Never used

Used occasionally for mostly administrative data gathering e.g. smoking status

Used routinely for chronic disease management (gathering BP readings, pre-diabetic review, asthma etc.)

Used for gathering more acute clinical information e.g. sore throat, single skin lesion as well as chronic disease and administrative tasks in both batch and individual messaging

Optimised: Fully integrated into daily practice with daily use during triage and used to create bespoke questionnaires

7 / 8

Self-Book v2

Never used

Used in individual messages for simple appointments – mostly F2F e.g. blood tests

Used in individual messages as above and batch for major campaigns – e.g. flu booking

Used for a wide variety of appointments (LTCs, bloods, smears) and is a primary response to Patient Triage

Optimised: Standard method for eligible appointments, significantly reducing admin time

8 / 8

Scribe v2

Never Used / used in test mode

Used on a real patient once to a handful of times

Used often but for mostly acute consultations by some members of staff

Used routinely by the majority of staff (nurse, GP etc) for different consultation types (acute, chronic conditions, etc.)

Optimised: Routinely used by staff and integrating use of other features, eg letters, patient message, meeting minutes etc

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